Lucid Software: Zendesk AI to scale support for 100M users
Lucid Software’s Zendesk AI story focuses on scaling support for a very large user base with AI deflection goals for year one.
- Business problem
- Massive user base requires deflection targets without linear support hiring.
- Function
- CS
- Tools
- Zendesk
- Effort / time to value
- Zendesk AI rollout with deflection KPIs.
Result
Reported result
Targeted 5,000 deflections in year one (Zendesk customer story).
Label: vendor-reported (Zendesk customer story)
Targeted 5,000 deflections in year one (Zendesk customer story).
Label: vendor-reported (Zendesk customer story)
Sources
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