Upwork RevOps: Gong Forecast to 95% accuracy
Upwork RevOps standardized weekly forecast cadence in Gong (rep updates, director/ops review, Trends + Projection), using AI deal-health signals instead of last-quarter baselines.
- Business problem
- Historical CRM forecasting swung double-digits as Upwork moved upmarket; CRM activity alone didn’t reflect deal reality.
- Function
- RevOps
- Tools
- Gong
- Effort / time to value
- Process redesign around Gong Forecast over multiple quarters.
Result
Reported result
Forecast accuracy reached 95% after three solid quarters on Gong Forecast (Gong customer story quoting Upwork RevOps).
Label: vendor-reported (Gong customer story)
Forecast accuracy reached 95% after three solid quarters on Gong Forecast (Gong customer story quoting Upwork RevOps).
Label: vendor-reported (Gong customer story)
Sources
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